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Privacy policy

What we collect, why, who else sees it, and how long we keep it.

Last updated November 12, 2026

What we collect

  • Your email address, to sign you in and send receipts and notices. If you sign in with Apple or Google, we receive the email address (or Apple’s private relay address) and the name they share with us.
  • The texts your numbers receive: who sent each one, when, and what it said, including any code in it.
  • Payment details: Stripe holds your card. We keep only its brand, last four digits and expiry date, and a record of each payment.
  • Technical details: your IP address and browser, used to keep accounts secure and to stop abuse. Passkeys are stored as public keys; your fingerprint or face never leaves your device.

Why

To provide the service you asked for: give you a number, show you its texts, take payment, and renew or extend when you ask. To keep it safe: rate limits, fraud checks and investigating abuse. To meet legal duties, such as keeping payment records. We don’t sell your information, and we don’t use your texts for advertising.

Your texts are private to your account. Our staff can see who sent a text and when, but opening a text’s contents needs a recorded reason, such as a support request from you or a legal request, and every access is logged.

Who else sees it

  • Stripe, which processes payments and stores cards.
  • Our number supplier, which provides the numbers and passes texts to us. We don’t give it your email address or name: it knows your account only by an id we make up.
  • Twilio and Cloudflare, only if you use the free VoIP number checker: the number you enter goes to Twilio for the lookup, and Cloudflare Turnstile checks that a person is asking.
  • Service providers that host our servers and databases and send our email, under contracts that limit what they may do with it.
  • Webhooks and agents you set up, which receive what you told us to send them.
  • Authorities, when the law requires it. We follow a documented process for legal requests and disclose only what a valid request covers.

How long we keep it

  • Texts: deleted 7 days after the number ends. Our copies of the supplier’s raw delivery notices, which contain the text too, are deleted 7 days after they arrive.
  • Your account: until you delete it.
  • Payment records: for as long as tax and accounting law requires, even after you delete your account.
  • Security logs: [retention period].

Cookies

We use one cookie to keep you signed in. It lasts 30 days and is renewed while you use the site. We don’t use advertising or tracking cookies. Stripe’s payment form sets its own cookies to prevent fraud.

Your choices

You can see your numbers, texts and payments in your account, remove saved cards, and delete your account there. Deleting it removes your texts, cards, passkeys and API keys; we keep payment records as described above. Depending on where you live, you may also have the right to a copy of your data, to correct it, or to object to how we use it. Write to us and we’ll answer within 30 days.

Contact

[company legal name], [registered address]. Email [email protected].